Onsider Group LLC
Last updated: September 1, 2026
Onsider Group LLC ("Onsider," "we," "us," "our") provides coaching services to clients aged 13 and over. This policy explains what personal information we collect, how we use and disclose it, how long we keep it, and the rights available to you.
Many of our clients are minors. We therefore apply limits that go beyond what the law requires:
We do not sell personal information.
We do not use client information for advertising or marketing of any kind.
We do not record or transcribe coaching sessions.
Text support between a client and their coach runs through an Onsider number that Onsider staff can review. Clients and account holders are informed of this before the channel is used.
We disclose every service provider that receives personal information. See Section 7.1.
The summary above is provided for convenience. The numbered sections below govern.
1. Scope and definitions
1.1 Who this policy covers
This policy applies to visitors to joinonsider.com, to parents and legal guardians who enquire about or hold an Onsider membership, to clients who participate in Onsider coaching, and to applicants for coaching positions with Onsider.
1.2 Definitions
"Client" means the individual who receives coaching.
"Account holder" means the person who holds and pays for the membership, referred to in other Onsider materials as the sponsor. For a client under 18, the account holder must be a parent or legal guardian. A client aged 18 or over may be the account holder. Where a membership is paid for by someone who is not the client's parent or legal guardian, that person does not hold the rights described in Section 8.
"Personal information" means information that identifies, relates to, or could reasonably be linked with an identifiable individual. It does not include de-identified or aggregated information.
1.3 Age requirement
Onsider serves clients aged 13 and over. Our website and marketing are directed to adults. We do not knowingly collect personal information from a child under 13. If we become aware that we have, we will delete it promptly. A parent who believes a child under 13 has provided us with personal information should contact privacy@joinonsider.com.
2. Information we collect from account holders
Account and contact details. Name, email address, phone number, city or region, and time zone.
Intake information. Information provided on our intake form or during an introductory call, including family context, coaching goals, scheduling constraints, and any other details you choose to provide.
Billing information. Membership tier, billing history, and payment status. Card details are collected and processed directly by Stripe. We do not receive or store full payment card numbers.
Communications. Email, text, and scheduling records between you and Onsider.
We collect this information directly from you. Certain intake fields are required in order to provide the service. You are responsible for the accuracy of the information you provide, including information about another person.
3. Information we collect about clients
3.1 Categories
Basic details. First name, age, school year or occupation, and coaching goals, generally provided at intake by the account holder.
Participation records. Session dates, times, attendance, and assigned coach.
Coach session notes. After each session, the coach records structured notes covering the focus of the session and follow-up items. These are working records maintained for continuity of coaching. They are not clinical records, assessments, diagnoses, or treatment plans, and Onsider does not hold itself out as a provider of medical, psychological, psychiatric, or crisis services.
Text messages. Messages exchanged between the client and their coach through the Onsider text channel described in Section 4.
Information disclosed in session. Coaching is a conversation, and a client may discuss school, work, relationships, family, or wellbeing. Only the coach's structured notes are recorded in writing.
3.2 Sessions are not recorded or transcribed
Sessions are conducted by video and are not recorded, filmed, or transcribed. No automated note-taking, meeting-summary, transcription, or similar tool is applied to them. If this changes, we will amend this policy, notify account holders in advance, and obtain consent before any recording occurs.
3.3 Client accounts
Clients do not hold an Onsider login or account and are not asked to submit forms directly to us, except where the client is 18 or over and is the account holder.
4. Text support between sessions
Between sessions, a client may text their coach through a telephone number operated by Onsider.
The channel is monitored. Messages are visible to Onsider personnel responsible for coach practice and safeguarding, and not solely to the assigned coach. Clients and account holders are informed of this before the channel is used. Coaches are prohibited from communicating with clients through personal telephone numbers, personal email accounts, or social media.
Messages are not confidential as against Onsider. We do not routinely forward a client's messages to the account holder, because effective coaching depends on candour. We will disclose message content in the circumstances described in Section 10, and an account holder may request access under Section 8 or Section 9 as applicable.
The channel is not an emergency service. Coaches respond during the availability hours stated in your membership agreement. The channel is not monitored continuously and is not a crisis line. In an emergency, contact your local emergency number, or the 988 Suicide and Crisis Lifeline in the United States or Canada.
Information collected. Message content, the telephone number used, timestamps, and delivery status.
5. Website data, cookies, and advertising
When you visit joinonsider.com, we collect standard technical information including IP address, browser and device type, referring page, pages viewed, and time on page. We use cookies and similar technologies for this purpose.
We use two categories of cookies. Necessary cookies are required for the site to function and cannot be disabled. Analytics and advertising cookies support Framer site analytics and the Meta pixel, which measures the performance of advertising directed to prospective account holders.
Client information is never used for advertising, retargeting, audience building, or any other marketing purpose. These technologies operate only on our public marketing pages, which clients do not use as part of the service.
We honor Global Privacy Control and comparable browser-based opt-out preference signals as valid opt-out requests where applicable law requires. You may also block cookies through your browser settings and manage advertising preferences directly with Meta.
6. How we use personal information
We use personal information for the following business purposes:
To deliver coaching sessions and text support
To match a client with a suitable coach
To schedule sessions and send reminders
To process payments and administer memberships
To communicate with account holders, including progress check-ins
To train, supervise, and review the practice of our coaches
To protect the safety of clients and others, including as described in Section 10
To develop and improve our coaching methodology, using de-identified and aggregated information only
To market our services to prospective account holders, using information collected from adults only
To comply with legal, tax, insurance, and regulatory obligations, and to establish, exercise, or defend legal claims
We do not use client information to train any artificial intelligence system, and we do not sell, license, or otherwise make it available to any party for that purpose.
7. How we disclose personal information
7.1 Service providers
We disclose personal information to the service providers listed below. Each processes personal information on our behalf, under contract, and is restricted to using it for the stated purpose.
Provider
Purpose
Stripe
Payment processing and billing. Processes payment card data directly.
Typeform
Intake and enquiry forms.
Calendly
Session and consultation scheduling.
Google Workspace
Email, calendar, documents, and video sessions.
Notion
Internal operations, client records, and coach session notes.
DocuSign
Execution of membership agreements and consent forms.
Quo (formerly OpenPhone)
The monitored text support channel described in Section 4.
Framer
Website hosting and site analytics.
Meta
Advertising measurement on public marketing pages only.
We may add or replace service providers. Where we do, we will update this list. A material change affecting client information will be notified under Section 18.
7.2 Coaches
Each coach receives the information required to coach their assigned client. All coaches are engaged under written contract containing confidentiality obligations and have completed a background check before being assigned a client.
7.3 Sale and sharing
We have not sold personal information, as "sale" is defined under applicable state privacy law, in the preceding 12 months, and we do not do so.
Advertising cookies on our public marketing pages may constitute "sharing" for cross-context behavioral advertising as that term is defined under California law. This applies only to website visitors on our marketing pages. We do not sell or share client information under any circumstances, and we do not knowingly sell or share the personal information of any individual under 16. You may opt out of sharing at any time by emailing privacy@joinonsider.com or by enabling Global Privacy Control in your browser.
7.4 Legal and safety
We disclose personal information where required by law or as described in Section 10.
7.5 Business transfers
If Onsider is acquired, merged, or reorganized, personal information may be transferred as part of that transaction. We will notify account holders before any such transfer takes effect and before personal information becomes subject to a different privacy policy.
8. Clients under 18
Parental consent is required. For a client under 18, a parent or legal guardian must create the account, agree to our terms, and consent to the client's participation in sessions and use of the text support channel.
A parent or legal guardian may at any time:
Review the personal information we hold about their child
Request correction of that information
Request deletion of that information
Refuse to permit further collection or use of that information, and withdraw the child from the service
Requests should be sent to privacy@joinonsider.com from the email address associated with the account. We may require verification of identity and of the requester's relationship to the client before acting.
Where a parent or guardian requests access to session notes or message history, we will provide it and will inform the client that access has been granted.
9. Clients aged 18 and over
A client aged 18 or over is an adult and holds the privacy rights described in Section 13 in respect of their own personal information, regardless of who pays for the membership.
Where an adult client's membership is paid for by a parent or another person, that person is entitled to billing and attendance information only. We will not disclose session notes, message history, or the substance of coaching sessions to that person without the client's written consent. Consent may be withdrawn by the client at any time, with effect from the date of withdrawal.
Section 10 applies to adult clients as it does to all clients.
10. Safety disclosures
We will disclose relevant personal information to a parent or legal guardian, to emergency services, or to the appropriate authorities where we reasonably believe that:
a client is at risk of serious harm to themselves;
a client presents a risk of serious harm to another person;
a client under 18 is being abused, neglected, or exploited; or
disclosure is required by law, court order, subpoena, or a mandatory reporting obligation applicable to Onsider or to a coach.
Coaches are trained to escalate rather than to manage serious situations independently. Coaching is not therapy and is not a substitute for medical, psychological, psychiatric, or crisis care. Where a situation calls for clinical support, we will say so and will assist in identifying appropriate resources.
Nothing in this policy limits our ability to act under this Section, and consent is not required for a disclosure made under it.
11. Security
We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information we hold, including:
access restricted to personnel who require it for their role;
multi-factor authentication on all Onsider staff and coach accounts;
encryption in transit and at rest through our service providers;
written confidentiality obligations in every coach contract;
a prohibition on coach contact with clients through personal telephone numbers, personal email, or social media; and
background checks on every coach prior to client assignment.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affecting your personal information occurs, we will notify you and any applicable regulator as required by law.
12. Retention
Information
Retention period
Coach session notes
24 months after the membership ends
Text message threads
24 months after the membership ends
Account and contact details
24 months after the membership ends
Billing and tax records
7 years
Coach background check records
As required by our screening provider and our insurers
Unsuccessful coach applications
12 months
Website analytics
As determined by Framer and Meta, generally 24 months or less
We may retain personal information beyond these periods where required by law or where retention is necessary in connection with an active or reasonably anticipated legal claim, insurance matter, or regulatory request. On expiry of the applicable period, personal information is deleted or de-identified. De-identified and aggregated information may be retained indefinitely.
13. Your privacy rights
13.1 Rights available to you
Depending on your jurisdiction, you may have the right to:
Know and access. Request the categories and specific pieces of personal information we hold, the sources from which it was collected, the purposes for which it is used, and the categories of third parties to whom it has been disclosed.
Correct. Request correction of inaccurate personal information.
Delete. Request deletion, subject to the exceptions in Section 12.
Port. Request a copy in a portable, readily usable format.
Opt out. Opt out of sharing for advertising purposes.
Non-discrimination. Exercise these rights without penalty. We will not deny service, charge a different price, or provide a different quality of service because you exercised a privacy right.
13.2 How to make a request
Email privacy@joinonsider.com and identify the right you wish to exercise. We will acknowledge your request and respond within the period required by applicable law, generally 45 days, which may be extended once where reasonably necessary. We will inform you of any extension.
13.3 Verification and authorized agents
We will take reasonable steps to verify that you are the account holder, the client, or a person authorized to act on their behalf before disclosing or deleting personal information. Verification will generally require that a request originate from the email address associated with the account, and may require additional information.
An authorized agent may submit a request on your behalf by providing written authorization signed by you. We may contact you directly to confirm the authorization.
13.4 Appeals
If we decline your request, you may appeal by replying to our decision within a reasonable period. We will respond to an appeal within 60 days and will explain the reasons for our decision. If your appeal is denied, you may contact your state Attorney General.
14. Jurisdiction-specific disclosures
14.1 California
Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, we disclose the following in respect of the preceding 12 months.
Category collected
Examples
Disclosed to
Identifiers
Name, email address, telephone number, IP address
Service providers listed in Section 7.1
Customer records
Billing details, membership records
Stripe, Google Workspace, Notion
Protected classifications
Age
Notion, coaches
Commercial information
Membership tier, payment history
Stripe, Notion
Internet and network activity
Pages viewed, referring source, device type
Framer, Meta
Geolocation
City or region inferred from IP address
Framer, Meta
Inferences
Coaching goals and progress observations recorded by a coach
Notion, coaches
Sensitive personal information
Information concerning health or wellbeing that a client chooses to share during coaching
Notion, coaches
We collect this information from you directly, from your device when you visit our website, and from our service providers. The purposes of collection are set out in Section 6.
We use sensitive personal information only to perform the services requested and for the purposes permitted under Section 1798.121(a) of the California Civil Code. We do not use or disclose it for the purpose of inferring characteristics about an individual. The right to limit the use of sensitive personal information therefore does not apply.
We have not sold personal information. Sharing is limited as described in Section 7.3. We honor Global Privacy Control.
Shine the Light. California Civil Code Section 1798.83 permits California residents to request information about disclosures of personal information to third parties for their direct marketing purposes. We do not make such disclosures.
14.2 Other United States jurisdictions
Residents of Virginia, Colorado, Connecticut, Texas, Oregon, Montana, and other states with comprehensive consumer privacy laws hold the rights described in Section 13, including the right to opt out of targeted advertising, sale, and profiling in furtherance of decisions producing legal or similarly significant effects. We do not engage in profiling of that kind. Appeals are handled under Section 13.4.
Nevada. Nevada residents may direct us not to sell covered information for monetary consideration. We do not engage in such sales. Requests may be sent to privacy@joinonsider.com.
14.3 Canada
Under the Personal Information Protection and Electronic Documents Act and, in British Columbia, the Personal Information Protection Act, you have the right to access the personal information we hold about you, to request correction, and to withdraw consent subject to legal and contractual limits. Withdrawal of consent may mean we can no longer provide the service.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada, or the Office of the Information and Privacy Commissioner for British Columbia.
15. International transfers
Onsider Group LLC is established in the United States, and our service providers are primarily established in the United States. Some coaches and clients are located in Canada.
Personal information belonging to residents of Canada is transferred to, stored in, and processed in the United States, where it may be accessible to United States courts, law enforcement, and government authorities under applicable law. By using our services, you consent to this transfer. We require our service providers to protect personal information to a comparable standard regardless of where it is processed.
We do not currently offer services to residents of the European Economic Area, the United Kingdom, or Switzerland.
16. Coach applicants
If you apply to coach with Onsider, we collect your name, contact details, resume, application responses, interview notes, and references. If your application progresses, we collect the results of a criminal record check and, where required, a vulnerable sector check.
We use this information to assess your application and to meet our safeguarding and insurance obligations. Background check results are handled by our screening provider and retained only for as long as that provider and our insurers require. Applications from candidates we do not proceed with are deleted within 12 months.
17. Third-party links and accessibility
Our website may link to websites operated by others. We are not responsible for their privacy practices, and this policy does not apply to them. We encourage you to read the privacy policy of any site you visit.
If you require this policy in an alternative accessible format, contact privacy@joinonsider.com and we will provide one.
18. Changes to this policy
We may update this policy from time to time. The date of the most recent revision appears at the top of this page, and the current version is always available at joinonsider.com.
Where a change materially affects how we handle client information, including any change to recording, transcription, or the application of automated tools to session content, we will notify account holders by email before the change takes effect.
19. How to contact us
Privacy enquiries, requests, and complaints
privacy@joinonsider.com
Onsider Group LLC
30 N Gould St
Sheridan, WY 82801
United States
We acknowledge privacy enquiries within five business days and respond to formal rights requests within the period required by applicable law.